@ cbj152206
This happened to me as well, using the online version. I had everything entered in late January early February, all of my backup, I just needed to do a final review. I logged in today to finish, and it lost pretty much all of my work besides the income documents I uploaded. I have to redo everything now.
The discussion in this thread so far has been about the desktop version. You’re using the online version, which is a different ballgame. It’s possible that you could have multiple accounts without realizing it-even if you think you don’t. I’ll tell you how to check below. That would be the first step to troubleshoot. If that doesn’t come up with anything, I’ve also provided info below on how to phone Customer Support, if needed. I would not start over until all avenues are exhausted.
NOTE: Before taking this route, also see the info I left you in a separate comment that follows this one, about another possibility. It might be that you are in the right account, but that the interview is closed (which can be reopened).
How to look for multiple accounts:
You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn’t have to be. It might be only part of an email address, or it can be anything at all.
To get a list of your User IDs, reset password, and recover account access, etc., you can use the tool at the link below. When using the Account Recovery tool, try using your phone number first if you can still access it. After that, if necessary, then run the tool on your email address(es) you can access.NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.https://myturbotax.intuit.com/account-recoveryIf still no luck after running that on your phone number you can still access and email address(es) that you can access, here’s another method:
Go back to the tool again, but this time leave the data field blank, scroll down a bit, then choose the small blue link that says “Try something else”, and it will look you up by other parameters.
If that didn’t work to explain it, here’s how to reach Customer Support. Support hours are 5AM-9PM Pacific, every day this time of year.
FAQ: What is the TurboTax phone number?https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
