I have a 2 Windows 11 Pro 25H2 computers at one of our remote sites on a shop floor. They’ve been online for 2-1/2 years without issue. They have the April MS patches installed. Starting a few days ago, one of them produced the message “Password is incorrect. Please try again” when the users tried to login. Each computer uses its own domain account, eg “Shop1” and “Shop2”
The issue presented on one computer. I was able to login with a domain admin account. No errors in event log jumped out at me, other than an occasional 1030 “The processing of Group Policy failed.” No record of account lockout in Active Directory. A simple reboot resolved it, but the issue was back in <24 hours. About a day later, the issue started happening on the second shop computer, which uses a different domain account. The users do not mismatch the accounts, each corresponds to its own PC. Over several days, I’ve done the following steps. I would do some things, reboot, get it logged in, and then the issue comes back within 12-24 hours.
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Use “Other user” and login with another domain account, or a local account.
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Check Credential Manager (nothing in it)
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Delete the user profile & remove its folder. Re-add domain account & login
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Command: Test-ComputerSecureChannel -Repair
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Check server & local event logs for 4625 failed logon attempt, none found
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Check AD & event logs for locked accounts – none
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We have Entra Sync for most user accounts, but the Shop accounts are specifically excluded.
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Commands: ipconfig /flushdns, klist purge, gpupdate /force
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Checked DNS – it’s coming from DHCP as for all clients, it’s correct
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Checked time – it’s correct, syncs from domain
I just removed one of the computers from the domain, rebooted, and rejoined. Again, blew away the profile and made a new one. I’m logged in, but not sure for how long.
We have around 100 domain-joined computers at 2 sites, and only these 2 on the same shop floor are having this issue. Too much of a coincidence. The computers are used for our finished goods production, they are critical. I’m running out of ideas. Anyone hear of something like this? I’ve been doing Windows networking since NT 4, never saw an issue like this.
